Coronavirus disease (COVID-19)

Please note: Some products are very low in stock and some items are completely out of stock.
This is mainly in the PPE categories. But some clothing lines are also affected.

Shipping & Returns

SHIPPING & HANDLING TIMES


We offer 2 shipping services:

Standard Shipping ($10.00) - This is our flat rate shipping option that uses Fastway Couriers or Australia Post  (We try to avoid using Australia Post for regular services).

Express Shipping  ($25.00) - This uses Australia Post Express or other Express Serviced Couriers


There is a 1-4 working day handling time on all orders.

This allows for the picking and packing of your order.  

Express orders are prioritised accordingly.


Please note, if you are not home at the time of delivery, you may receive a "Sorry we missed you card" this is your responsibility to collect your consignment in the allocated time period.



RETURNS


This policy applies to products purchased from the website workbasics.com.au.

You have 30 days from delivery date to inspect and request a return authorisation on your items.


To request a return please use our Returns Form here


You are eligible for a return if :

  • you are within 30 days from delivery date, and:
  • we have supplied a faulty item.  (this includes garments that we have printed)
  • we have supplied the incorrect item.  (this includes colour, size or any option selected)
  • we have printed your garment with the incorrect details.


You are not eligible for a return if you:

  • have altered or decorated the garment using a 3rd party
  • changed your mind*
  • ordered the incorrect item, colour or size  (this includes colour, size or any option selected)*
  • have ordered a garment with printing and supplied the incorrect information.  This includes spelling mistakes or incorrect phone numbers.


Faults will be assessed by our Customer Service Team and we may also consult with the supplier and/or manufacturer. If the product is found to be faulty you will receive a replacement, exchange or full refund, otherwise the product will be returned to you.


The shipping cost of your order will not be refunded.


*Returns are not accepted for change of mind or incorrectly ordered unless explicitly agreed upon by Work Basics.

If you are granted a return, you will be responsible for returning the goods, including the cost of shipping for return and shipping on the delivery.

To qualify for a full refund items must be in an unworn, undamaged and unmarked condition and in their original undamaged packaging and labelling with tags and bar-codes.  The Item must be in Original Condition


Original Condition

Shoes or boxed items will not be accepted for return without their original boxes intact and in original condition. These boxes are considered part of the product. If your item shows any evidence of wear (including, but is not limited to, deodorant, cologne or cigarette smells, rips, tears, stains, bent or damaged product tags) it will be returned to you and your refund voided. Please try on shoes or boots on a carpeted surface to ensure no damage occurs to the soles. Shoes showing signs of wear on the sole, or with a missing or damaged box, will not be accepted for return.



WHAT HAPPENS IF MY PRODUCT IS FAULTY?


We work with suppliers and manufacturers that supply quality products, but from time to time a faulty one does pop up.

If you do receive a faulty product, contact us immediately ( within 30 days of delivery ) for a replacement, exchange or refund on your item.


You can find our Return Form Here

Follow this link and fill in the form.

We will organise the rest.


HOW CAN I REQUEST A RETURN, EXCHANGE OR REFUND?


You can create a new return request using our easy online returns system via the Returns link found at the bottom of the web page.


WHAT ARE MY OPTIONS WHEN I RETURN AN ITEM BOUGHT FROM THE WEBSITE?


Work Basics provides you with three return options for faulty or incorrectly delivered goods.


These are:

Exchange or replacement (for customers with an Work Basics account)

Credit to your Work Basics account (for customers with an Work Basics account)

Full refund to your original method of payment, e.g. PayPal (for all customers)


If you paid for your order without registering for an Work Basics account, the value of the goods returned would be refunded to your PayPal or Credit Card account. If you require a replacement item, please visit our online store and place another order or contact our Customer Service team. If the item you are replacing was purchased at a discount, you might be required to register an account to receive the same discount on your replacement order.


HOW LONG WILL IT TAKE TO GET A REFUND?


Once your goods have been received by Work Basics, please allow up to 10 days for your refund to be processed back to your account. The receipt of your refund will depend on the period of time it takes for your financial institution to finalise the transaction.


WHAT WILL HAPPEN IF I RETURN AN ITEM PURCHASED WITH A GIFT VOUCHER?


If you have decided that you would like a refund on garments that were purchased using a Gift Voucher, all monies refunded will be credited in the form of a Gift Voucher only.


WHO GETS THE REFUND IF I RETURN A GIFT?


The refund on returned goods that were given as a gift will be credited to the original card or account used for the purchase.


HOW DO I CONTACT THE CUSTOMER SERVICE TEAM?


The Customer Service team operates on Monday to Friday (excluding National public holidays) from 8.30am until 5.00pm (Australian Eastern Standard Time).

Please email us at sales@workbasics.com.au